Refund Policy

At NOVA HOUSE, we want you to be satisfied with your purchase. If you experience a problem with your order, we are here to help.

Please review the following Refund Policy before requesting a return or refund.

1. Eligibility for Refunds

A refund or replacement may be available if:

  • You received a damaged product.
  • You received a defective or non-functional product.
  • You received the wrong product.
  • The product is missing essential parts or accessories.
  • The item qualifies for a return under the applicable product-specific return terms.

Products must generally be returned in their original condition, with original packaging, accessories, manuals, and other included items where applicable.

2. Non-Refundable Situations

A refund may not be available for:

  • Products damaged through misuse, accidents, or improper installation.
  • Products that have been modified or repaired without authorization.
  • Normal wear and tear.
  • Products returned without required accessories or components.
  • Items that are specifically identified as non-returnable or final sale.

3. How to Request a Refund

To request a refund, contact NOVA HOUSE through the contact information provided on our website.

Please include:

  • Your order number
  • Your name and contact information
  • The product name
  • The reason for the refund request
  • Photos or videos showing damage or defects, when applicable

Our team may request additional information to evaluate your request.

4. Return Process

If your refund request is approved, we will provide instructions for returning the product.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

The customer may be responsible for return shipping costs in certain circumstances, unless the item was received damaged, defective, or incorrect or applicable law requires otherwise.

5. Refund Processing

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Replacements

Where appropriate, NOVA HOUSE may offer a replacement instead of a refund. Replacement availability depends on product availability and the circumstances of the claim.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Providing clear photographs of the package and product can help us review your claim more quickly.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests cannot always be guaranteed, particularly after an order has been processed or shipped.

9. Changes to This Refund Policy

NOVA HOUSE may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

10. Contact Us

If you have questions about refunds, returns, replacements, or cancellations, please contact NOVA HOUSE through the contact information available on our website.

NOVA HOUSE
Quality Electronics. Reliable Service.