Shipping Policy

At NOVA HOUSE, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Order Processing

Orders are typically processed after payment and order details have been successfully confirmed.

Processing times may vary depending on product availability, order volume, and other circumstances. Orders may take additional time during weekends, holidays, promotions, or periods of high demand.

2. Shipping Times

Estimated delivery times depend on your delivery location, shipping method, product availability, and the courier used.

Any delivery timeframe displayed at checkout or provided with your order is an estimate and is not always guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your location, order size, package weight, and selected delivery service.

4. Delivery Areas

NOVA HOUSE ships to locations where delivery is available through our supported shipping partners.

Available delivery locations may vary by product. If your address is outside our current delivery area, we may be unable to fulfill the order.

5. Order Tracking

When tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.

6. Delivery Delays

Although we work to dispatch orders promptly, delivery delays can occasionally occur because of circumstances outside our control, including:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Customs or other regulatory procedures, where applicable
  • Unexpected logistical disruptions

We will do our best to assist you when a delivery is delayed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you provide an incorrect or incomplete address, delivery may be delayed, returned, or require additional shipping arrangements.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Failed or Missed Delivery

If a courier attempts delivery but cannot complete it, the courier may make another delivery attempt or provide instructions for arranging collection or redelivery.

If an order is returned to NOVA HOUSE because delivery could not be completed, additional shipping charges may apply for resending the order.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product and contact NOVA HOUSE as soon as possible.

Photographs or videos may be requested to help us investigate the issue.

10. Missing Orders

If your order has been marked as delivered but you have not received it, please contact us so we can help investigate the delivery with the relevant shipping provider.

11. Changes to This Shipping Policy

NOVA HOUSE may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact NOVA HOUSE through the contact information provided on our website.

NOVA HOUSE
Quality Electronics. Reliable Delivery.